Refund policy
Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These guarantees apply regardless of whether the item was full-price, on sale, or a gift card, and independently of the change-of-mind return policy below.
If you believe an item is faulty, not as described, or otherwise fails to meet a consumer guarantee, contact us at [email protected] and we'll assess it under your ACL rights — the timeframes and conditions below don't apply to that assessment.
Change-of-mind returns
Separately from your ACL rights, we offer a 30-day change-of-mind return policy, which means you have 30 days after receiving your item to request a return if you've simply changed your mind.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 318-320 Hammond Road, Dandenong South, VIC 3175
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right under your consumer guarantee rights above.
Exceptions / non-returnable items for change-of-mind
The following items are excluded from the change-of-mind return policy above only — your ACL consumer guarantee rights are unaffected and still apply if these items are faulty or not as described:
Custom products (specially ordered or personalised items), hazardous materials, flammable liquids or gases, sale items, and gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you will be contacted and a new order will be created on your behalf.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at [email protected].
More information
For more information on your rights under the Australian Consumer Law, visit the ACCC at accc.gov.au or the Victorian consumer affairs regulator, Consumer Affairs Victoria, at consumer.vic.gov.au.