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Frequently asked questions
What does Music City sell?
Music City is an Australian online music store selling electric, acoustic and bass guitars, guitar amps and pedals, keyboards and digital pianos, MIDI controllers, electronic drum kits and sample pads, headphones, stage lighting, cables, cases, stands and accessories.
Is Music City an Australian store?
Yes. Music City is an Australian online music store — prices are in Australian dollars (AUD), and every order ships Australia-wide, to all states and territories, with free shipping over $50.
Are Music City's prices competitive?
We price gear fairly in Australian dollars — what you see at checkout is what you pay, with no currency conversion or surprise import fees. The deals page carries genuine markdowns, and shipping is free on orders over $50.
Do you ship Australia-wide?
Yes. We ship to every state and territory in Australia. Shipping is free on orders over $50; smaller orders are charged a flat rate calculated at checkout.
What is your returns policy?
You can return most items within 30 days of delivery for a refund or exchange, provided they're in original, resalable condition with packaging. See our refund policy for full details.
Are instruments covered by warranty?
Yes. Products are covered by the manufacturer's warranty, and your rights under Australian Consumer Law always apply. Keep your order confirmation as proof of purchase.
What payment methods do you accept?
We accept major credit and debit cards, plus Shop Pay and other express wallets at checkout. Shop Pay also lets eligible customers pay in instalments.
Can I track my order?
Yes. Once your order ships you'll receive a confirmation email with tracking so you can follow it from our warehouse to your door.
Do you sell gift cards?
Get in touch with our team and we'll help you sort a gift for the player in your life.
Still stuck? Get in touch.